After a customers calls or email you
- Customer is automatically added to the CRM and invited to give feedback about your business
- If feedback is negative : You can address it by phone or email, but it is never shared publicly
- If feedback is postive : Reviews of 4 or 5 stars are automatically published to a review page you control. If feedback is 4 or 5 stars, but still undesirable, you can unpublish
- You will be informed of the customer's review and contact information
- If feedback was positive (4 or 5 stars)
- CRM automatically issues and invitation to review your company on Yelp, Google, Facebook or other platform of your choice
- CRM will follow up every 30 days with follow up offers which the business controls
- Invitations and incentives to refer your business
- Loyalty rewards
- Further invitations to review you on social media platforms
- If feedback was negative (less than 4 stars)
- The CRM will not contact the caller again
- You will be informed of the customer's review and contact information
- Callers who do not open emails are offerred "New Customer Promotions"
In the first 6 months, most clients get about 2,000 new email subscribers, 60+ new curated feedback responses, and 20+ positive reviews on Google