After a customers calls or email you

  • Customer is automatically added to the CRM and invited to give feedback about your business
    • If feedback is negative : You can address it by phone or email, but it is never shared publicly
    • If feedback is postive : Reviews of 4 or 5 stars are automatically published to a review page you control.  If feedback is 4 or 5 stars, but still undesirable, you can unpublish 
    • You will be informed of the customer's review and contact information
  • If feedback was positive (4 or 5 stars)
    • CRM automatically issues and invitation to review your company on Yelp, Google, Facebook or other platform of your choice
    • CRM will follow up every 30 days with follow up offers which the business controls
      • Invitations and incentives to refer your business
      • Loyalty rewards
      • Further invitations to review you on social media platforms
  • If feedback was negative (less than 4 stars)
    • The CRM will not contact the caller again
    • You will be informed of the customer's review and contact information
  • Callers who do not open emails are offerred "New Customer Promotions"

 

 

 


In the first 6 months, most clients get about 2,000 new email subscribers, 60+ new curated feedback responses, and 20+ positive reviews on Google