A "Set it and Forget it" Way to Get Referrals and Reviews

After a customers calls or email you

• Customer is automatically added to the CRM and invited to give feedback about your business
  
  • If feedback is negative : You can address it by phone or email, but it is never shared publicly
  • If feedback is postive : Reviews of 4 or 5 stars are automatically published to a review page you control.  If feedback is 4 or 5 stars, but still undesirable, you can unpublish 
  • You will be informed of the customer's review and contact information

• If feedback was positive (4 or 5 stars)
  • CRM automatically issues and invitation to review your company on Yelp, Google, Facebook or other platform of your choice
  • CRM will follow up every 30 days with follow up offers which the business controls
    • Invitations and incentives to refer your business
    • Loyalty rewards
    • Further invitations to review you on social media platforms

• If feedback was negative (less than 4 stars)
  • The CRM will not contact the caller again
  • You will be informed of the customer's review and contact information
• Callers who do not open emails are offerred "New Customer Promotions"